Returns

RETURNS

 

Pixierays understand that sometimes items you receive might not be suitable and you may wish to return them. Please see below for full details of the process for returning items to us.

 

How to return items

Sale/clearance items cannot be returned or exchanged.

If you would like to return or exchange an item, please email us at info@pixierays.com and inform us of your situation. We will try our best to either provide you with a replacement or refund you as soon as we receive the product.

 

If you will be attending an event and we are attending, we will be happy to resolve your return at the stall.

If you have bought your item from an event, we do not issue receipts unless payment by card is made. We try to remember all of our lovely customers but, sometimes there are too many for us to remember everyone.

 

All returns must be sent back to within 30 days of receipt. All items must be in an unused and saleable condition. Returns that are damaged, soiled, altered or marked/scented in any way (including from deodorant or perfume) unfortunately cannot be accepted and will be returned to the buyer.

 

Please ensure that all return postage costs have been paid in full. Any parcels with owed postage charges will not be accepted and therefore no refund or exchange will be processed.

 

Garment tags and packaging (if any) should also be included along with any other accessories that are part of the item (such as belts). Unfortunately if any part of the item is missing or damaged, we will be unable to accept the return.

 

We are unfortunately unable to refund postage if only part of an order is returned. In the event of an exchange, no additional postage for the replacement item will be payable.

 

Please allow 7 working days from when we receive the item to process the return.

 

For returns from outside of the EU, please email us at info@pixierays.com

 

Damaged or Incorrect Items

Although we do everything possible to ensure items are sent in perfect condition, very occasionally items damaged during manufacture may slip through our stringent quality control process. If an item in your order is damaged upon delivery, please contact us immediately stating that the item in question is faulty, so that we can resolve this issue for you. If you believe you have been sent an incorrect item as part of your order (i.e. an item that differs to the one you ordered), please follow the same process and email us at info@pixierays.com as soon as possible. Depending on the circumstances we may ask you to return the item; in instances such as this we will refund your return postage costs.

 

Further Help

If you have any queries in regards to the services that we offer, please don't hesitate to contact us. We are always happy to assist our customer. Email us at info@pixierays.com